Privacy Policy

Zachary Baum ("we", "us", "our") operates www.wilmingtonwindowtinting.com and provides automotive window tinting and related services. This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

We collect information you provide when booking an appointment or using our services:

• Name, email address, and phone number
• Vehicle information (year, make, model)
• Appointment and service details
• Payment information (processed securely; we do not store card numbers)

How We Use Your Information

• To schedule and manage your appointments
• To send transactional SMS and email notifications (appointment confirmations, vehicle ready alerts, invoice links, estimated arrival times)
• To process payments and send invoices
• To communicate with you about your service
• To improve our services

SMS Messaging

By providing your phone number during the booking process, you consent to receive transactional SMS messages related to your appointment. These include booking confirmations, appointment reminders, vehicle status updates, and invoice/payment links. Message frequency varies based on your service activity. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

We do not send marketing or promotional SMS messages.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Payment processors to process transactions
• Communication providers to deliver SMS notifications
• Email service providers to deliver email notifications

Data Security

We implement appropriate security measures to protect your personal information. All data is stored securely using industry-standard encryption. Payment processing is handled by a PCI-compliant payment processor.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data by contacting us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

• Zachary Baum
• 6512 Oak Canopy Drive Wilmington NC 28409
• (910) 444-1750
• wilmingtonwindowtinting@gmail.com